Service Manager/Lead Field Service Engineer - St Leonards - Stryker Corporation

Date de publication : 10/21/2019

Résumé de l'offre

Description de l'offre

Stryker - One of Australia's Best Places to Work since 2014!

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology. We provide innovative orthopaedic implants as well as state-of-the-art medical and surgical equipment to help people lead more active and more satisfying lives. With a team in excess of 550 employees locally and 33,000 globally, we have a strong presence in all capital cities across Australia and New Zealand. 

The Role:

As a Service Manager/Lead Field Service Engineer you will be leading a team of field service engineers. You will be responsible for driving results, prioritising tasks and implementing projects that deepen customer relationships and improve sales growth. 

Who We Want:

  • Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
  • Effective communicators. People who can interpret information clearly and accurately, to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
  • Accuracy-oriented team leaders. Providing direct oversight of processes and results, people who ensure accurate and timely completion of projections, forecasts or reporting.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do:

As the Service Manager/Lead Field Service Engineer, you will:

  • Engage, coach and develop a team of Field Service Engineers to maximise technical competency and customer experience
  • Develop strong relationships with a range of internal and external stakeholders
  • Execute and coordinate highly responsive repair and maintenance support
  • Implement processes that support the growth of the Technical Operations group, build organisational capacity and enhance customer experience

To join us, click apply now!

Work From Home: No

Travel Percentage: Up to 50%

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