Senior Mako Product Specialist-2 - Singapore - Stryker Corporation

Date de publication : 11/21/2020

Résumé de l'offre

Description de l'offre

The role

  • Be the resident expert in complex knee or hip operations by providing technical and clinical specialist expertise to our customers on Mako robotic-arm assisted procedures
  • Attend surgical procedures and assist surgeons and hospital staff in the effective use of Stryker products
  • Provide segmentation and planning of Mako cases by using software to prepare preoperative CT data
  • Grasp 2D images and translate into 3D space, in reality and on the robot
  • Additional tasks include creating case reports, resolving product problems, obtaining purchase orders, monitoring inventory and assisting sales and marketing teams in an effort to increase account growth of the Mako robot.
  • Conduct training on MAKO to enhance customer education
  • While the majority of this role is to support MAKO robotic-arm assisted procedures, from time to time this role will also be the resident expert in primary/bipolar operations by providing technical and clinical specialist expertise to our customers on convention procedures.
  • Provide feedback and discussion on product design to improve performance in results and customer satisfaction​
  • Does not involve any sales activities - this is a 100% clinical role or change to While this role is a clinical role, there may be some opportunities to sell Joint Replacement consumables while supporting our customers.

​Critical success factors / key deliverables:

  • Use of proprietary software to prepare pre-operative CT scans in conjunction with the company's Mako SmartRobotics
  • To provide assistance to surgeon in pre-operative implant planning, implant sizing and positioning
  • To provide detailed reports and metrics to the team. Key considerations include case review, service, customer complaint, and recommendations for improvements.
  • To collect prompt and accurate feedback and document them as per the requirements of Stryker’s quality system
  • Enhancement of customer portfolio:
  • To provide case coverage as MPS (Mako Product Specialist)
  • To identify potential customers and conduct hands on  demonstration and explanations relating to the system
  • To ​support training & marketing activities and brainstorm on how to build relationships with key surgeons and new accounts

Skills and Experience:

  • You do not need to have any robotics experience! All of the training will be provided in-house through a certification program. Previous orthopaedic exposure or knowledge would be highly advantageous but is not essential.
  • You do need to have a passion for the human body and the technical aptitude to learn and understand our cutting-edge and innovative robotic technology.
  • Background in physiotherapy, biomechanics, nursing, biomedical engineering, kinematics, robotics or a similar field with tertiary qualifications is preferred.
  • High school diploma required; Bachelor’s degree in business or related technical field of study preferred.
  • Fluent in English to interact with stakeholders and fellow employees

Who we want

  • Relationship-builders. Thoughtful product specialists who create genuine, trusting relationships with surgeons, hospital staff, internal team members and potential new customers.
  • Detail-oriented specialists. Individuals who know that even the smallest detail can make a big impact.
  • Problem-solvers. Experts who can anticipate challenges and quickly resolve problems as they arise.
  • Responsible advisors. Partners that can be counted on to work through distractions and put forth extra effort to accomplish set goals in a dynamic environment.
  • Influential achievers. Confident innovators who will stop at nothing to live out Stryker’s mission to make healthcare better.

Work From Home: No

Travel Percentage: 10%

Work From Home: Not available

Travel Percentage: 10%

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