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Quality Technician - Portage, MI - Stryker Corporation

Date de publication : 3/21/2019

Résumé de l'offre

Description de l'offre

Position Responsibilities:

  • Conduct Complaint follow-up and investigation in a timely fashion
  • Communicate with Customers, Field Service Technicians, and Sales Account Managers to gather information necessary to conduct complaint investigations
  • Participate in risk management updates based on Complaint Handling data
  • May conduct trending of Complaint Handling data
  • Work with multi-functional teams (Ex: Operations, Manufacturing Engineering, Field Service, and Sales) to identify root cause and drive resolution for complaints.
  • Track and meet Corporate, Divisional and Team Complaint Handling metrics
  • Contribute to RMA (room management):
    • Tracking of returned parts
    • Disinfection and organization of parts in the room
  • Handle inquires and data requests where appropriate from Sales Reps, Service Techs,
  • Tech Support, Operations and Customer Care

Qualifications:

  • High School Diploma
  • Written and verbal communication skills

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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