Mako Product Specialists Team Manager - South East UK - Newbury - Stryker Corporation

Date de publication : 8/3/2019

Résumé de l'offre

Description de l'offre

We are looking for a new manager to manage our team of 6 Mako Product Specialists covering the South East.

In this role you time you will be responsible for managing a team as well as providing clinical product support to end users and provide on-site guidance and assistance during surgical procedures. 

You will also provide feedback on product design to improve performance and customer satisfaction. 

  • Provide basic training on the Mako platform during induction to new Mako Product Specialists.
  • Register Mako Product Specialists on application training courses.
  • Support new starters with detailed information on procedural workflow, daily activity schedule and role responsibilities.
  • Support the new Mako Product Specialists with internal launches and staff training at new Mako install sites.
  • Co-Ordinate scheduled case coverage across the South East
  • Provide reports and metrics to the management team and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
  • Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
  • Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
  • Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.
  • Provide case coverage at unassigned accounts.
  • Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
  • Collaborate with Sales Representatives and Marketing to increase public awareness.
  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.
  • Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.


  • Ideally you will be educated to Degree level.
  • You will hold previous experience of People Management
  • Strong Clinical Experience

Work From Home: Yes

Travel Percentage: Up to 75%

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