Associate Software Support Analyst - Redmond, WA - Redmond, WA - Stryker Corporation

Date de publication : 2/14/2020

Résumé de l'offre

Description de l'offre

GENERAL SUMMARY:

The Assoc Data Solutions Systems Support Analyst serves as a customer service liaison, that under supervision and guidance is responsible for promoting and sustaining positive customer relations when providing technical support to end users in troubleshooting and navigating Physio-Control’s proprietary software as designed.

MAJOR DUTIES/RESPONSIBILITIES:

  • Respond to incoming inquiries via phone, web, email, fax, etc. with limited supervision while operating from established policies and procedures.
  • Develop working knowledge of Physio-Control proprietary software to assist customer in navigating the solution as designed.
  • Solves routine software and hardware issues of limited scope and complexity while following established policies and procedures.
  • Under Supervision and Detail instruction,  operate from established policies and procedures and respond to incoming customer inquiries.
  • Demonstrate ability to follow testing and troubleshooting instruction.
  • Interact with cross-functional teams as necessary. e.g. Implementation Project Manager, technical support.
  • Responsible for on-call duties as scheduled.
  • Escalate unresolved issues per process ensuring customer resolution. 
  • Documentation of all customer interactions.
  • Other related duties as assigned.

BASIC QUALIFICATIONS

  • Associate’s degree in a related field or combination of education and highly relevant experience.

PREFERRED/DESIRED QUALIFICATIONS

  • Associate’s Degree
  • Demonstrated working knowledge of technical products and systems.
  • Demonstrated excellent customer service skills.
  • Strong written and verbal communication skills.
  • Strong troubleshooting skills.
  • Customer support of software and hardware in a Windows based environment
  • Experience in computer administration for Windows 7, 8/8.1, 10, Server 2008 and later Operating Systems

WORKING CONDITIONS:

  • Fast paced office environment; requires significant (90%+) use of telephone, computer and keyboard, monitor and mouse.
  • Minimal travel <10%

Work From Home: Not available

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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