Technical Training Specialist en Kalamazoo, MI a Stryker Corporation

Fecha de publicación: 11/18/2019

Resumen de la oferta

Descripción del empleo

This role works closely with the assigned business area(s) to drive the technical training process, implement training solutions, and triage training needs by consulting and coaching business leaders and process owners. As a member of the technical training team, you will work with the business to facilitate the planning and implementation of training, identify trends, assess needs, generate/distribute metrics, maintain procedures, monitor effectiveness, enable process improvement, and support NC/CAPA activities for training compliance. This role may also periodically conduct live training for managers, process owners, and SME trainers.

Essential Duties & Responsibilities:

  • Partner with managers, process owners and subject matter experts to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions.
  • Provide training process and training system knowledge to the business.
  • Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curricula, as appropriate.
  • Develop and lead processes to ensure accurate role-based training is assigned and evaluated periodically.
  • Empower managers and process owners on their responsibilities within the training process, provide tools and resources to enable and sustain their success.
  • Support, or own, actions for NC/CAPAs related to training outcomes or the training process.
  • Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
  • Ensure processes remain in compliance with regulatory standards and quality requirements.
  • Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of Stryker training performance and practices. 
  • Lead, plan, evaluate, investigate, or recommend systemic improvements to the training system.
  • Liaise with the Stryker SLMS Shared Service Team and monitor transactional activity to ensure business SLA’s are being met; implement solutions for business needs and facilitate SLA improvement.
  • Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
  • Generate and distribute training metrics/Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
  • Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
  • Perform additional duties and projects, as assigned.

Education/Special Training Requirements:

  • Bachelor’s degree in the area of Business, Training & Development, Education, Quality, or Human Resources related discipline.

Qualifications & Work Experience:

  • 2 - 5 years of experience working in a highly regulated quality/compliance environment.
  • Experience supporting training processes for manufacturing operations a plus.
  • Working knowledge in Good Manufacturing Practices (GMPs) and ISO 13485 regulations.
  • Demonstrated experience working with Learning Management Systems (LMS), document management, and  change control processes.
  • Demonstrated coaching and project management abilities.
  • Excellent skills in presentation and facilitation techniques in both individual/1:1 and group settings.
  • Demonstrated ability to influence management, business groups, and Subject Matter Experts (SME) toward a recommended thought or action.
  • Demonstrated ability to work well in a fast-paced environment.
  • Demonstrated strong verbal, written and interpersonal communication.
  • Demonstrated organizational and document management skills.
  • Demonstrated proficiency in MS Office Suite, with strong excel skills.

Work From Home: Occasional

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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