Descripción del empleo

• Managing the Sales & replenishment order booking, monitoring that the correct application of the agreements between Stryker & the Customers, informing Customer & field force regarding the back-order status providing shipment due date.
• Managing incoming phone call request & complaints from customers and field force.
• Supporting the proper management and control of all resources / activities to recognize the revenue of all the materials that have been used/ implanted by customers, while waiting for the official process order according to the internal WFI (waiting for invoice) procedure.
• Cooperating actively with internal stakeholders like the Implants franchises, Operations, Finance and Tender & Quotes departments in order to ensure maximum synergy and business efficiency.
• Supporting the proper management and control of all resources / activities to satisfy Customers. 
• Promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour).
• Fulfil the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones.

• High school education or equivalent.
• Ideally experiences in working in a service-oriented position, for example during an internship.
• Strong internal drive and motivation to make a difference and add value to an organization and to customers.
• Customer oriented and ability to adapt/respond to different types of characters.
• Fluency in English, excellent Italian written and verbal language skills.
• Strong phone contact handling skills and active listening.
• Microsoft knowledges (in particular excel and power point) is required.
• Experiences in working as a team player/working with people.
• Positive, optimistic mindset with a "Can-do" attitude.