Resumen de la oferta
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Tipo de empleado:
Full-Time -
Lugar:
Roma -
Tipo de empleo:
-
Experiencia:
Not Specified -
Fecha de publicación:
2/4/2019 -
Job ID:
R409356
Descripción del empleo
Your key responsibilities
- Managing the Sales & replenishment order booking, monitoring that the correct application of the agreements between Stryker & the Customers, informing Customer & field force regarding the back-order status providing shipment due date.
- Managing incoming phone call request & complaints from customers and field force.
- Supporting the proper management and control of all resources / activities to recognize the revenue of all the materials that have been used/ implanted by customers, while waiting for the official process order according to the internal WFI (waiting for invoice) procedure.
- Cooperating actively with internal stakeholders like the Implants franchises, Operations, Finance and Tender & Quotes departments in order to ensure maximum synergy and business efficiency.
- Supporting the proper management and control of all resources / activities to satisfy Customers.
- Promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour).
- Fulfil the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones.
What we are looking for
- High school education or equivalent.
- Ideally experiences in working in a service-oriented position, for example during an internship.
- Strong internal drive and motivation to make a difference and add value to an organization and to customers.
- Customer oriented and ability to adapt/respond to different types of characters.
- Fluency in English, excellent Italian written and verbal language skills.
- Strong phone contact handling skills and active listening.
- Microsoft knowledges (in particular excel and power point) is required.
- Experiences in working as a team player/working with people.
- Positive, optimistic mindset with a "Can-do" attitude.