Esta web usa cookies. Para ver más información sobre nuestra normativa de cookies, pulse Política de cookies

Customer Care Senior Supervisor en Alcobendas a Stryker Corporation

Fecha de publicación: 1/30/2019

Resumen de la oferta

  • Tipo de empleado:
    Sin Especificar
  • Tipo de empleo:
  • Experiencia:
    Not Specified
  • Fecha de publicación:
    1/30/2019
  • Job ID:
    R404757

Descripción del empleo

Manages customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims. Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees. The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own discipline in resolving issues as they arrive. The job is responsible for providing training for members of the team, monitoring the quantity and quality of the work in progress, coaching employees on performance and contributing to employee pay decisions or changes. This job typically requires a degree or equivalent and a minimum of 4 or more years experience.

Work From Home: No

Travel Percentage: None

Únase a nuestra red de talentos

Si se une a nuestra red de talentos, mejorará el proceso de búsqueda y solicitud de empleo. Tanto si desea solicitar un trabajo como si solo quiere dejarnos sus datos, deseamos mantener el contacto con usted.

Únase a nuestro equipo