Associate Field Service Representative - Calgary, AB en Calgary a Stryker Corporation

Fecha de publicación: 2/23/2020

Resumen de la oferta

Descripción del empleo

Job Overview 

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.  



Individual Responsibilities: 

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation  

  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.  


Functional Responsibilities: 


Field service & support: 

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction 

  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations 

  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up 

  • Provide post sale in-servicing on equipment operation and maintenance 

  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client. 

  • Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers 

  • Maintain an accurate inventory of Stryker equipment and parts. 

  • Other duties as assigned by Manager/Supervisor 

  • Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties 


Conduct & Compliance  

  • Abide by and support the policies set forth in the Stryker Code of Conduct  
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards 
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy 


Knowledge & Skill Requirements 

  • Ability to work independently  

  • Ability to work in a fast paced environment 

  • Ability to read and understand technical drawings 

  • Ability to troubleshoot technical issues and perform technical repairs 

  • Highly organized and able to prioritize tasks  

  • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines 

  • Knowledge of  proper lifting/body mechanic techniques  

  • Strong interpersonal and communication skills 

  • Special attention to detail 

  • Accuracy is essential for data entry skills 


Education & Qualifications 

  • University Degree or current enrollment in post-secondary education. (Preferably in Sciences/ Kinesiology, Health Care and/or Business or Marketing) preferred; completed post-secondary education program required. 

  • Related technical experience in field  

  • Background from a Technical School in Mechanical, Electronics or Electrical Background 

  • Must hold a valid driver’s license and maintain an outstanding driving record 

  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered 

Work From Home: Not available

Travel Percentage: 50%

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