Workshop Specialist - Madrid in Alcobendas at Stryker Corporation

Date Posted: 11/22/2019

Job Snapshot

Job Description

Mission:

This role is primarily responsible for the correct repair of customers and Stryker equipment, as well as movement of stock between repair status areas, handling of incoming calls into the department, restocking of consumables .

This technician will also utilise a wide array of knowledge, technical skills and problem solving abilities to facilitate the fast turnaround of both the quality checking of loan equipment and the repair of items that have failed in the customer environment. He or she is responsible for trouble-shooting and maintaining the overall status of Stryker equipment. He/She would improve quality by offering suggestions, act to meet customer’s needs, implement Quality improvements and assure “Gold Standard” in all aspects of Stryker Services.

Key Activities:

1.The Technical Services Engineer (“Engineer”) shall promptly, conscientiously and efficiently perform the following tasks to ensure the timely fulfillment of obligations of Stryker to customers:

  • Manage their daily workload within the office and amongst customer accounts;
  • Ensure that all repairs are evaluated and completed in a timely manner as defined by Supervisor;
  • Work with the Customer services Department to schedule the quality checking of all capital equipment;
  • Support the office in responding to customer queries in a timely; efficient; and professional manner
  • Provide reporting on all aspects of work within the office;
  • Manage customer expectations
  • Assist with booking in, quoting and repair of customer equipment.

2. Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development.

3. Ensure that Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents.

4. Ensure that the department’s performance of services is ISO 9001 compliant.

5. Undertake projects to improve the processes within the Technical Services area.

6. Provide Technical support for both internal and external customers.

7. Ensure efficient maintenance of the spare parts stock and will participate in the realization of the required annual inventories.

8. Provide reporting on repair, departmental or customer activity using the appropriate systems available.

Experience

Previous experience of maintenance and repair of medical equipment, although full company specific training will be provided.

Experience with the Oracle operating system is a bonus.

1-2 years experience in similar field

Work From Home: Not available

Travel Percentage: 10%

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