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Technical Service Engineer in Seoul at Stryker Corporation

Date Posted: 3/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Seoul
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/10/2019
  • Job ID:
    R410082

Job Description

Main objective / purpose of the role:

The position is responsible to solve technical/application problems of the Stryker’s products installed in the market, and support technical issues for sales/marketing departments.

Critical success factors / key deliverables:

  • Provide technical and repair support service for dealer and customers.
  • Support to conduct product installation, and develop operation / maintenance guide for customers.
  • Solicit and compile feedback from customers and build close relationship with them.
  • Support to set up i-suite system in Hospital and provide after service.
  • Support to manage the spare parts and repairing tools.
  • Maintain Service Report within 48 hours and Track for  necessary TS document to ensure quality assurance and report Technical Service Status to TS Manager.
  • Prepare customer claim and report any critical issue to TS Manager following by Corrective Action Preventive Action procedure and PER.
  • No supervisory responsibility
  • Endoscopy and Instruments repairable with supervision.
  • Good communications skills needed with our dealers and teams.

Knowledge / Skills / Attributes

Academic qualifications / degree & relevant prior experience:

  • Degree holder in Medical Engineering or electrical engineering and related
  • Basic knowledge in Bio- medical technology and electronic products
  • Proficient in MS Office suite of products such as Word, Excel, Powerpoint

Key strengths / personal attributes for the role:

  • Able to develop clear & logical plans
  • Excellent problem solving skills
  • Good communications skills
  • High level of responsibility
  • Proactive to support both internal and external customers

Work From Home: No

Travel Percentage: None

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