Technical Field Service Representative - Toronto, Ontario in Toronto at Stryker Corporation

Date Posted: 7/10/2019

Job Snapshot

Job Description

Job Overview

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Mission and Values.

Responsibilities

Individual Responsibilities:

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
  • Provide post-sale in-servicing on equipment operation and maintenance
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client.
  • Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner
  • Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration.
  • Workload includes extensive travel within assigned territory with up to 25% of overnight travel
  • Other duties as assigned by Manager/Supervisor

Conduct & Compliance

  • Abide by and support the policies set forth in the Stryker Code of Conduct
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

  • Ability to work a 2pm to 11pm shift
  • Ability to work independently
  • Ability to work in a fast-paced environment
  • Ability to read and understand technical drawings
  • Ability to troubleshoot technical issues and perform technical repairs
  • Highly organized and able to prioritize tasks
  • Strong time management skills, ability to manage multiple functions and adhere to daily/weekly deadlines
  • Knowledge of proper lifting/body mechanic techniques
  • Strong interpersonal and communication skills
  • Special attention to detail
  • Accuracy is essential for data entry skills
  • Experience with repairing windows-based equipment is an asset
  • Lean Six Sigma experience an asset
  • Must have an outstanding driving record
  • Bilingual (French and English) an asset

Education & Qualifications

  • Post-Secondary Diploma required, University Degree Preferred
  • Related technical experience in field
  • Background from a Technical School in Mechanical, Electronics or Electrical Background
  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
     

Work From Home: Yes

Travel Percentage: Up to 25%

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