Supervisor, Invoice Billing in Heredia at Stryker Corporation

Date Posted: 9/3/2020

Job Snapshot

Job Description

  • Essential duties & responsibilities:

  • Responsible for managing the performance of Invoice Billing
  • Engage and supervise the Invoice Billing team under their scope
  • Lead Tier 1 of Daily Huddle and escalate any major issues to Tier 2.
  • Assist in developing training materials for a newly created team
  • Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities
  • Partner with customer facing teams, building strong relationships with both internal and external customers
  • Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well defined handoffs between teams
  • Act as a key point of contact within the invoicing process, including communication with external customers on ensuring account balance accuracy
  • Contribute to accurate customer master data elements
  • Engage with internal/external customers and team to perform root cause analysis on areas causing issues in the Invoice Billing process
  • Provide regular updates to SSC management of KPI’s, analysis and trends
  • Work with Internal and external audit teams to review and enforce policies
  • Performs other related work as assigned by management
  • Education & special trainings:

  • University degree in Business Administration, Finance, Accounting, or other related areas is preferred.
  • Fluent spoken and written English; other language is a plus
  • Intermediate to advanced skills on the MS Office Suite
  • Oracle and SAP systems knowledge is a big plus
  • Qualifications & experience:

  • 6-8 years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.  Have working knowledge of collections related laws.
  • 2-3 years of experience leading teams
  • Physical & mental requirements:

  • Ability to work well with cross-functional teams and multi-task
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problem-solving skills

Work From Home: Regularly scheduled days

Travel Percentage: 10%

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