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Service Contract Coordinator in San Jose, CA at Stryker Corporation

Date Posted: 6/8/2019

Job Snapshot

Job Description

General Description:

Acts as a Liaison for all Service Contract related items between the customers, Sales Reps, Finance, and Service Product Manager.  Responsible for investigating and resolving Service and Repair issues including, but not limited to, pricing, billing, contract termination, renewals, etc.

Essential Functions:

  • Work with Sales Representatives and Customers to review and enter new Service Contract orders to ensure proper coverage is applied.
  • Work with Finance Team to ensure correct billings are applied, credit and re-bill due to contract changes, and aid in collection of overdue invoices.
  • Work with Repair Authorization Team to insure the system clearly indicates contract status or pricing agreement terms with clear start and end dates
  • Alert customers and Sales Reps of impending contract and pricing agreement expirations.
  • Research past Service Contracts and provide historical data and cost analysis to Sales Reps and Customers.
  • Assist Sales Reps with formatting and pricing for new Service Contract proposals.
  • Train Sales Reps, Customers and fellow employees about service coverage.

QUALIFICATIONS:

  • 2-4 years related experience or equivalent.
  • Knowledge of production practices and procedures.
  • Commitment to excellence and high standards.
  • Excellent written and oral communication skills.
  • Basic competence in the repair departments’ duties and tasks.
  • Basic understanding of the Repair process as a whole.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to work independently and as a member of various teams and committees.
  • Proficient on Microsoft applications.
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions.
  • Ability to understand any and all safety requirements and cautions.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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