Senior Technical Services Manager, ProCare UK and Nordics in Newbury at Stryker Corporation

Date Posted: 2/12/2020

Job Snapshot

Job Description

As the Senior Technical Services Manager UK & Nordics you will provide leadership and direction to field service and repair centre teams across multiple geographic regions to ensure achievement of business goals and objectives. This includes full oversight of commercial, operational, and talent development activities. Being a passionate leader, you develop, coach, and challenge your team and high potential talent "in the work" to achieve measurable results while building individual and organizational capabilities.  You will build an aligned, accountable culture that drives continuous improvement and data driven decision making in all facets of commercial and operational activities.

You will own, develop and grow ProCare services contract business by working with local Sales and Marketing teams and customers.  This includes assuring that assigned segment(s) are marketed within budgeted objectives focusing on maximizing profitability and increasing services orders volume with a focus on Europe.  As a true collaborate partner, you will own and build business partner and customer relationships and outcomes to drive 100% belief and confidence in ProCare contract sales and service delivery (customer satisfaction, speed, quality, cost, and safety).

Key activities and accountabilities:

  • Responsible for ProCare commercial and operational teams and activities across multiple geographic regions, including repair center and field service production and quality
  • Fully owns all aspects of talent management including identifying possible candidates, selection, on-boarding, training, development, and coaching/ mentoring of all employees throughout organization
  • Works with HR Business Partners to create individual development plans for direct reports
  • Sets objectives and manages results to improve service levels for all supported divisions
  • Works with local business partners including Customer Care, Distribution, HR, Quality, and Regulatory to build engagement and partnerships across departments
  • Engages in business planning with local sales and marketing leaders to build and implement service contract growth strategies
  • Works with senior managers and finance leads to identify cost improvement opportunities
  • Utilizes analytics and continuous improvement skill to increase operational and commercial performance
  • Participates in daily management system activity while maintaining coaching relationship with direct reports to develop capability in a humble manner
  • Accountable for repair center and field service regulatory and compliance adherence to local rules and guidelines
  • Responsible for local 3rd party suppliers and workload distribution

Who we want:

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

Insightful advisors. Managers who lead strategy development, validation and data collection to facilitate continual improvement.

Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

Metrics-oriented managers. People who are always tracking important business metrics to ensure projects meet expectations and budget.

Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development and coaching of their team members.

Effective communicators. People who regularly share relevant status updates and effectively articulate issues and recommendations to stakeholders and senior management.

Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity

What will you need:

  • Bachelor’s degree in Business Administration, Engineering or related field or equivalent experience.
  • Extensive demonstrated relevant experience required.
  • Meets or exceeds financial targets via compliant means
  • Proven ability to identify, develop, coach and mentor new and existing technical talent
  • Strategic thinking with hands-on mentality
  • Ability to clearly and confidently set direction in short and long term
  • Demonstrated ability to influence and partner with high level business leaders in multiple functional areas.
  • Ability to operate in a complex matrix environment, leveraging internal and external partners to meet the needs of the business.
  • Proven ability to manage business financials including profit and loss statements
  • Must be able to manage time, projects, stress and conflict.
  • Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/ technical specialization.
  • Must possess strong interpersonal skills including written and oral communication, conflict management and people management.
  • Up to 50% travel

Work From Home: Occasional

Travel Percentage: 30%

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