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Senior Service Engineer in Bangkok at Stryker Corporation

Date Posted: 6/3/2019

Job Snapshot

Job Description

This position is to enhance repair of entire MEDSURG portfolio s and coordinate overall activities in the dept. Provide high quality technical support and services to clients. Serves as, installer, commissioning,  technical troubleshooter to clients pre and post sale support.

  • Provide technical and repair support service for Stryker, dealer, and its customers for the customer’s satisfaction.
  • Give guidance right usage and efficient product handling in order for customers to ensure quality of product.
  • Solicit and compile the feedback from customers and dealers as it relates to solve the problem as necessary.
  • Provide technical support, service training, commissioning and troubleshooting guidelines for Medsurg product to dealers and Stryker customers.
  • Manage the spare part and repairing tools.
  • Undertakes all pre-sales and post-sales service to clients, including commissioning, installation, testing and maintenance. Provides technical services to clients relating to use, operation and maintenance of equipment.
  • Maintain records inline with QA requirement.
  • Uphold the Compliance Culture and philosophy of the Company by ensuring the business is kept abreast and aligned to the highest code of ethic not limited to ADVAMED.

Academic qualifications / degree & relevant prior experience:

  • Degree or higher in Engineering or other related fields.
  • At least 1-2 years experience as a service engineer.

Key talents /strengths for the role:

  • Good communication skills in both Thai and English.
  • Service-minded, result and customer oriented.
  • Knowledge in field medical product.
  • Team player.
  • Native Thai speaker.

Work From Home: No

Travel Percentage: Up to 50%

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