Senior Mako Product Specialist in Virtual, Malaysia at Stryker Corporation

Date Posted: 3/12/2020

Job Snapshot

Job Description

This role is the subject matter expert on the assigned brand/portfolio and will ensure the regional sales teams have the right product strategies to gain market share and provide a consistent, harmonized and high level of service to all customers.

  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
  • Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.
  • Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
  • Solve product problems for customers in an expeditious manner.
  • Provide case coverage at unassigned accounts.
  • case coverage for conventional procedures
  • Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
  • Collaborate with Sales Representatives and Marketing to increase public awareness.
  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.
  • ​Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
  • Uphold the Compliance Culture and philosophy of the Company by ensuring the business is kept abreast and aligned to the highest code of ethic not limited to ADVAMED.

Academic qualifications / degree & relevant prior experience:

  • Bachelor’s Degree in business or a related technical field of study.
  • Must maintain current credentials and pass MAKO course examinations as required by MAKO clinical training department
  • Minimum 3 years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry)
  • Demonstrated knowledge of customer service principles and processes
  • Demonstrated problem solving and interpersonal communication skills
  • Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications

Key talents /strengths for the role:

  • Be responsible & accountable for delivering on commitments to the organization
  • Self-motivated with strong drive and able to work with minimum supervision
  • Ability to lead by influence
  • Strong inter-personal communication skills, presentation skills
  • Great relationship building capability with high ethics & integrity.
  • Willingness to travel and work weekends

Work From Home: Remote

Travel Percentage: 50%

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