Senior Collections Analyst in Heredia at Stryker Corporation

Date Posted: 12/6/2019

Job Snapshot

Job Description

Position summary:

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

This is a Shared Services role related to standing up the Finance One optimization program.

Essential duties & responsibilities: (detailed description)

  • Effectively manage a worklist comprised by the most complex accounts in the portfolio
  • When needed, take on complex reporting and month-end reconciliation responsibilities
  • Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
  • Promptly log and follow-through on any disputed balances, so that they are resolved and paid
  • As needed, provide information for reports on delinquent accounts
  • Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
  • Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
  • Perform reconciliation of accounts to resolve problems
  • Identify, recognize and address red flags before they become problems
  • Proactively and timely escalate large collection or reconciliation issues
  • Work with other Invoice to Cash teams to help resolve operational issues and improve processes
  • Maintain documentation on transactions to facilitate the review and audit of books and records
  • Comply with all internal control procedures to ensure accurate financial records.
  • Performs other related work as assigned by management

Education & special trainings:

  • Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
  • Adequate use of the MS Office Suite; advanced Excel is required
  • C1 level English; other languages are a plus

Relevant experience on SAP and Oracle; GETPAID is a big plus

Qualifications & experience:

  • 3 to 5 years of relevant working experience in Business-to-Business collections
  • Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies

Physical & mental requirements:

  • Ability to work well with cross-functional teams and multi-task
  • Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Effective problem-solving skills

Work From Home: Not available

Travel Percentage: 20%

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