Sales Support Representative in Portage, MI at Stryker Corporation

Date Posted: 8/27/2019

Job Snapshot

Job Description

The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer.. This individual will assist (2-3) sales regions and work with internal departments until product is delivered to the customer. The Sales Support Representative answers incoming customer calls and other customer service-related needs as appropriate.

  • Responsible for total customer and sales representative satisfaction in order management
  • Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
  • Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
  • Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
  • Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
  • Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
  • Back-up to Customer Support team when needed
  • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
  • Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
  • Must meet all training and documentation criteria
  • Abides by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
  • Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.

Position Requirements:

  • Requires high school diploma or equivalent
  • Bachelors degree preferred
  • 1-2 years of relevant experience
  • Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team