Customer Service/Sales Support (Dallas/Forth Worth, TX) in Virtual, Texas at Stryker Corporation

Date Posted: 12/4/2019

Job Snapshot

Job Description

The Stryker spine division offers a comprehensive portfolio for orthopedic and neurosurgeons specializing in the surgical treatment of a broad range of spinal pathologies.

#11 Fortune 100 Best Companies to Work For in 2019

We help to change and save people’s lives through teamwork, dedication and innovative technology. We care about our customers, patients and each other which is why we are consistently recognized as a great place to work. Our continued success means we are expanding our team.  We are looking for exceptional people who truly want to make a difference…. because at Stryker we do! This is your opportunity to join our team in Leesburg and play a vital role in the moments that matter most – the seconds, minutes and hours in which patients lives are changed forever. Our surgical sets contain the implants and the tools and equipment the medical professionals need to successfully complete the surgery and improve patient's quality of life. 

The Customer Service/Sales Support Representative or "Team Member" will assist the sales organization in the Dallas/Fort Worth region and branch. The incumbent will work with sales representatives and our hospital customers to receive, store and issue materials and equipment.  Keep records, compile reports/metrics and assist in documenting requirements for the Dallas/Fort Worth region, keeping the Branch at Audit readiness and to address quality issues with Branch Management.  Communicate directly with the sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns. 

Schedule & Location: Monday through Friday 8:00am to 5:00pm with availability to be on call for evening or weekend over time as needed to support the business. This role will work out of the Dallas/Fort Worth Branch office but will have the flexibility to work remotely after onboarding is complete.

Essential Duties and Responsibilities:

  • Provide phone support for inquiries from sales and healthcare professionals
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time
  • Supports Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  •  Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
  •  Compile, review, and maintain data from, purchase orders, requisitions, and other documents. 
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Determine proper storage methods, identification, and stock location
  •  Prepare and maintain records and reports of inventories, shortages and/or shipments
  •  Dispose of damaged or defective items following procedures
  •  Issue or distribute materials, products parts, and supplies based on information from incoming requisitions
  • Understand and implement procedures to manage inventory shelf life and expired records

Education and Required qualifications:

  • Associates degree or equivalent work experience including 2-3 years customer or account management experience
  • Knowledge of the medical device industry and hospital customer base preferred
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
  • Strong skills with office technology and demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools)
  • Strong problem solving and communication skills Demonstrated phone skills; ability to maintain composure in stressful situations
  • Must have excellent organizational, customer service and follow up skills
  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing

  • Demonstrated accuracy in data entry and report generation
  • Must have the ability to work flexible hours, as needed to support the business needs
  • Must be able and willing to work successfully in a team environment

Work From Home: Occasional

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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