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Customer Service Coordinator - VIC in Mount Waverley at Stryker Corporation

Date Posted: 3/20/2019

Job Snapshot

Job Description

Stryker - One of Australia's Best Places to Work since 2014!

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology. We provide innovative orthopaedic implants as well as state-of-the-art medical and surgical equipment to help people lead more active and more satisfying lives. With a team in excess of 550 employees locally and 33,000 globally, we have a strong presence in all capital cities across Australia and New Zealand. Our employees are passionate, set high standards and strive to deliver exceptional results in all that they do. This desire to achieve, combined with a great deal of hard work, has placed Stryker among the largest, best run and most admired companies.

The Role:

As a Customer Service Representative's you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions.

This includes the management of the Demo & Workshop pool of stock, effective planning, scheduling of bookings and ensuring all bookings are delivered in full and on time

Who We Want:

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Teammates.  Partners who listen to ideas, share thoughts and work together to achieve the greatest success.
  • Detail-oriented orchestrators. People who have superior attention to detail and can work to a high level of accuracy.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes
  • Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

As a Customer Service Representative you will:

What You Will Do:

  • Act as a first point of contact for all customer queries
  • Process customer orders and record all relevant information on our database
  • Work with other customer service divisions to ensure customer invoices and bookings are up to date
  • Liaise with all internal departments including sales, operations and finance to ensure best practice.
  • Ensure our products used for demonstration purposes are pick, packed and delivered as per booking instructions 
  • Maintain accurate records in our system of all dispatch and returns
  • Communicate proactively across key internal and external stakeholders for the demo/workshop bookings  
  • Drive a positive customer experience through accurate delivery of our products and coordinate returns of our loaned items

What You Will Need:

  • Excellent communication skills to work with a diverse range of internal and external customers
  • Proficient computer skills using JDE or similar ERP system, and Windows applications including Work and Excel.
  • Excellent customer service and organisational skills
  • Ability to work in a high technology environment with a high degree of accuracy and attention to detail

Join some of the brightest, most capable and committed people in the medical technology industry to achieve success and make the kind of contribution that matters to you.

To join us, click apply now!

Work From Home: No

Travel Percentage: None

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