Regional Service Lead- Boston (Sustainability Solutions) in Virtual, Massachusetts at Stryker Corporation

Date Posted: 1/8/2020

Job Snapshot

Job Description

  • Achieve regional receipt objectives and other performance metrics related to receipt growth, quality and efficiency as directed by the Director of Service
  • Deploy as needed based on regional service resource needs including vacation coverage and scheduling and resource management
  • Support in the implementation of strategies to improve quality of service, enhanced performance and increased profitability across the region at the direction of the Area Service Manager and Director of Service.
  • Responsible for regional service associate on-boarding, field training of new employees
  • Lead in the development of regional in-service scheduling, participate in program awareness/in-service activities as well as pre/post analysis. 
  • Assist Service Manager in the development and execution of regional ‘action plans’ including receipt metrics geared toward maximizing incremental receipt growth and meeting regional receipt quotas.
  • Lead, guide and develop regional service associates with education and program awareness schedules at the account level
  • Act as liaison between regional service and field sales teams to promote a strong cohesive environment that drives receipt results within respective region
  • Ensure account coding and account change forms are completed and up to date
  • Compile, analyze and share receipt opportunity data for regional Business Reviews (attend key reviews when requested)
  • Utilize receipt dashboard to develop comparative trending, analyze IDN/customer receipt performance and identify growth opportunities within the region for receipt growth.
  • Participate in and drive tactical or strategic calls as requested by service managers
  • Manage on-going evaluation of Strategic Programs performance and communicate results to field leadership
  • Maintain relationships with local sales representatives to maximize current program results while supporting sales and service growth targets
  • Maintain relationships with key Savings Direct and Go-Green customer contacts to increase receipt levels within the region.
  • Solid understanding of critical receipt metrics and their impact on the business and customer relationships.  Directly apply feedback and metrics to propose process improvements that drive customer satisfaction with our service platform.
  • Assist in regional service training needs, and performance feedback as directed by Service Manager
  • Drives day-to-day Regional Service Associate engagement, performance, and activities. 
  • Leads receipt management activities within regional accounts

Work From Home: Field-based

Travel Percentage: Up to 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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