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Regional Quality Analyst - Chicago, IL in Chicago, IL at Stryker Corporation

Date Posted: 4/28/2019

Job Snapshot

Job Description

Position: Regional Quality Analyst          

Department: OnSite Service Operations

EEO Code: 1-1

Radford Code: 2832

Exempt/Non-Exempt: Exempt

Date Revised: July 17, 2017

The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.

General Description:

Responsible for improving the customer experience with a primary focus on quantifying the quality of service that Onsite Service delivers and implementing continuous improvement initiatives.

Essential Functions:

  • Maintains adequate knowledge of Stryker instrumentation/equipment as well as competitor products used in the OR and reprocessed in SPD.
  • Maintains adequate knowledge of SPD processes and best-practices
  • Interact with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Managements, and Hospital Administration, as well as Stryker employees and partners.
  • Travel throughout responsible region to assess the quality of service being provided to customers.
  • Define and quantify customer needs and expectations for quality of service through surveys and documented feedback
  • Partner with other RQA’s to utilize feedback from customers to identify areas for continuous improvement opportunities or efficiency gains within an account.
  • Help implement best practices at accounts throughout the region to ensure the highest level quality of service is being provided to customers
  • Partner with other RQA’s in quantifying the quality of service being delivered within a region through data tracking and performance metrics.
  • Provide reports to Onsite leadership, Endoscopy Sales, and customers on service performance in specific accounts and throughout a region.
  • Assist in the implementation of new accounts with a primary focus on quality of service provided.
  • Partner with other RQA’s to capture ‘baseline’ data for new accounts prior to Onsite implementation and compare data tracked throughout initial stages of implementation
  • Build up expertise in Lean concepts and Onsite best practices to suggest and implement improvements at accounts within the region


  • Operating Room experience in a services-related account for at least 1 year is preferred.
  • At least one year tenure with Stryker Onsite Services as a Specialist is desired.
  • B.A. or B.S. in business, engineering, science, or math is preferred
  • Must have up-to-date CRCST certification through IAHCSMM preferred or obtained within 6 months of hire.
  • Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
  • Must be able to review printed materials.
  • Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
  • Must have Stryker VPN access.
  • Must be able to use I-Expense for expense reporting.
  • Must be able to communicate with large groups of people.
  • Must be able to communicate effectively over phone or webex.
  • Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
  • Must be able to generate and explain detailed guidelines and procedures.
  • Must be able to analyze and resolve non-routine clinical problems using independent judgment.
  • Effective analytical skills.
  • Effective professional interpersonal skills.
  • Effective project management skills and decision making abilities
  • Effective organizational skills.
  • Effective problem solving ability.
  • Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.

Work From Home: Yes

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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