Quality Engineer in Gurugram at Stryker Corporation

Date Posted: 6/24/2019

Job Snapshot

Job Description


Stryker Endoscopy

Job title:

Quality Engineer


Complaints Handling

Percent of travel:



(City, State and /or


Gurgaon, India

People manager:


Reports to:

Associate Manager

Position summary:

  • Customer complaint handling
  • Preparation Risk Analysis documentation
  • Should be able to document, review, evaluate and investigate responses on product complaints
  • Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions
  • Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
  • Collaborates with team members to do complaint investigations

Essential duties & responsibilities: (detailed description)

Education & special trainings:

  • BTech Computer systems, Electronics & Communication or any equivalent Qualification

Qualifications & experience:

  • Experience 


  • Good analytical and problem-solving skills.
  • Knowledge of DFMEA/PFMEA/Control plan/7QC tools.
  • 2-3 years of relevant work experience.
  • Proficient computer skills in Excel and Word.


  • 4D problem solving methodology.
  • Experience is 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
  • Good understanding of database management of complaint records.
  • Prior experience using complaints processing software

Soft Skills:-

  • Excellent documentation and communication skills.


  • ​Excellent analytical skills.
  • Effective interpersonal communications skills.
  • Blueprint/Engineering schematic reading and interpretation.
  • Basic PC skills.
  • US FDA quality regulations 21CFR part 820
  • ISO 13485 standards
  • NC/CAPA process
  • Trackwise and windchill knowledge

Section below to be completed by HR

FLSA status:




EEO category:


Work From Home: No

Travel Percentage: None

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team