Post Market Product Complaint Analyst in Mahwah, NJ at Stryker Corporation

Date Posted: 2/6/2020

Job Snapshot

Job Description

Stryker is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. We are currently seeking a Post Market Product Complaint Analyst to join our Joint Replacement Division to be based in Mahwah, NJ.

Who we want

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate. 
  • Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations. 
  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete

What you will do

As the Post Market Product Complaint Analyst, you will perform preliminary analysis and data gathering for complaint investigations. You will input data into investigation templates and complaint databases. You will process and monitor product defect complaints. You will address and expedite product complaints under the company's complaint policy and procedures and ensures compliance with regulatory agencies. You will monitor complaint activity and provide suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses. You will maintain unified product defect investigation operating procedures.

  • Interface with health care providers, sales representatives and patients regarding complaint investigations.
  • Complete complaint investigation templates.
  • Perform preliminary analysis of complaint investigation devices.
  • Generate and analyze metrics and make recommendations as required to Quality Engineers.
  • Generate data for Competent Authorities (FDA, BSI and other regulatory bodies).
  • Assist Quality Engineers with tasks related to complaint investigations.
  • Learn existing product portfolio and business procedures.

What you need

  • A minimum of a Bachelor’s Degree is required; preferably in an Engineering or Sciences focus.
  • A minimum of 1 year of experience in a Regulatory or Quality role preferred.
  • Demonstrated problem-solving and troubleshooting skills.
  • Ability and versatility to manage changing priorities and workflow for multiple projects and deadlines.
  • Demonstrated ability to respond to the urgent needs of the team, with proven track record of meeting deadlines.

Work From Home: Occasional

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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