This site uses cookies. To find out more, see our Cookies Policy

Junior Customer Service Specialist in Roma at Stryker Corporation

Date Posted: 4/4/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Roma
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/4/2019
  • Job ID:
    R409356

Job Description



Your key responsibilities

  • Managing the Sales & replenishment order booking, monitoring that the correct application of the agreements between Stryker & the Customers, informing Customer & field force regarding the back-order status providing shipment due date.
  • Managing incoming phone call request & complaints from customers and field force.
  • Supporting the proper management and control of all resources / activities to recognize the revenue of all the materials that have been used/ implanted by customers, while waiting for the official process order according to the internal WFI (waiting for invoice) procedure.
  • Cooperating actively with internal stakeholders like the Implants franchises, Operations, Finance and Tender & Quotes departments in order to ensure maximum synergy and business efficiency.
  • Supporting the proper management and control of all resources / activities to satisfy Customers. 
  • Promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour).
  • Fulfil the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones.


What we are looking for

  • High school education or equivalent.
  • Ideally experiences in working in a service-oriented position, for example during an internship.
  • Strong internal drive and motivation to make a difference and add value to an organization and to customers.
  • Customer oriented and ability to adapt/respond to different types of characters.
  • Fluency in English, excellent Italian written and verbal language skills.
  • Strong phone contact handling skills and active listening.
  • Microsoft knowledges (in particular excel and power point) is required.
  • Experiences in working as a team player/working with people.
  • Positive, optimistic mindset with a "Can-do" attitude.

Work From Home: No

Travel Percentage: None

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team