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Junior Customer Service Specialist in Roma at Stryker Corporation

Date Posted: 4/4/2019

Job Snapshot

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Job Description

Your key responsibilities

  • Managing the Sales & replenishment order booking, monitoring that the correct application of the agreements between Stryker & the Customers, informing Customer & field force regarding the back-order status providing shipment due date.
  • Managing incoming phone call request & complaints from customers and field force.
  • Supporting the proper management and control of all resources / activities to recognize the revenue of all the materials that have been used/ implanted by customers, while waiting for the official process order according to the internal WFI (waiting for invoice) procedure.
  • Cooperating actively with internal stakeholders like the Implants franchises, Operations, Finance and Tender & Quotes departments in order to ensure maximum synergy and business efficiency.
  • Supporting the proper management and control of all resources / activities to satisfy Customers. 
  • Promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour).
  • Fulfil the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones.

What we are looking for

  • High school education or equivalent.
  • Ideally experiences in working in a service-oriented position, for example during an internship.
  • Strong internal drive and motivation to make a difference and add value to an organization and to customers.
  • Customer oriented and ability to adapt/respond to different types of characters.
  • Fluency in English, excellent Italian written and verbal language skills.
  • Strong phone contact handling skills and active listening.
  • Microsoft knowledges (in particular excel and power point) is required.
  • Experiences in working as a team player/working with people.
  • Positive, optimistic mindset with a "Can-do" attitude.

Work From Home: No

Travel Percentage: None

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