HR Operations Specialist in Amsterdam at Stryker Corporation

Date Posted: 10/17/2020

Job Snapshot

Job Description

The HR Operations Specialist is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect question to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.

He/She is also responsible for providing excellent customer service and partnering with the CoE to deliver quality benefits plans, administration and operational communications, improves existing programs admin and operational communications, monitors benefits administration, as well as provides analytical and technical support in the delivery of the benefit programs.

Key responsibilities include:

  • Provide accurate, consistent and timely responses via telephone, Teams and HR case management system.
  • Ensure that every question or issue is entered as a case in the case management system & maintains customer contact until the case has been resolved or is transferred to another relevant party for resolution such as Talent Management, Talent Acquisition, Work Place Practices, Compensation & Benefits, Payroll and Global Mobility
  • Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity such as: new hires, terminations, transfer, promotions, salary changes, transfers, personal data changes, position management, job title changes, supervisor changes, department changes. This includes the production of employment contracts, termination letters, transfer letters, salary change notifications, employment testimonials, on-boarding and off boarding.
  • Respond to and troubleshoot employee and manager-related workforce transactions and issues
  • Direct employees and managers to the appropriate online support materials, tools systems, and/or vendors, if applicable.
  • Escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc, with deeper subject matter expertise, when additional research or interpretation is required.
  • Provide guidance and training on HR processes, workflow and relevant systems
  • Update and maintain knowledge base FAQ’s solutions and troubleshooting guides.
  • Identify trends in customer issues and make recommendations for process improvement opportunities
  • Manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s)
  • Support system testing and deployment of new functionality
  • Provide reporting support as and when necessary.
  • Serve as primary contact for plan vendors and third-party administrators. Coordinate transfer of data to external contacts for services, premiums and plan administration. Evaluate and revise internal processes to reduce costs and increase efficiency. Document and maintain administrative procedures for assigned benefits processes. Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees.
  • Coordinate daily benefits processing. Handle enrolments, terminations, changes, beneficiaries, disability, accident and death claims and compliance testing. Oversee maintenance of employee benefits files, maintain group benefits database.
  • Serve as the primary contact for Stryker employees with regards to benefits questions.
  • Provide data and reporting often in collaboration with Payroll Manager to support local HR and CoE Benefits analysis requirements.
  • Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. Partner with CoE to design and distribute materials for benefits orientations, enrollment, summary plan descriptions and any large-scale changes resulting from legislative change or redesign. Provide training and support to group benefits associates, home office associates and the field staff.

Education and/or special training: 

  • Min. Bachelor’s degree in Business Administration, Human Resources, Organizational Psychology or related field or equivalent relevant experience

Qualifications/Work Experience: 

  • 2-4 years of experience in HR Administration and 1-2 years’ experience of employee benefits administration.
  • Professional experience in HRIS, functional systems in an International HR environment. Customer Service experience is preferred.
  • Strong service and customer orientation.
  • Fluent German and English language are a must. In addition, fluent French/ Spanish/ Dutch would be highly desirable.
  • Strong in relation management and focus on solving the internal customer problems.
  • Experience with Workday application is preferred.
  • Good communication skills, both written as well as spoken.
  • Administrative orientation, accuracy and responsiveness.
  • Team player, being able to function in a multi-national team.
  • Being able to travel in Europe for training purposes.

Work From Home: Occasional

Travel Percentage: 10%

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