Field Technician MAKO Robotics (m/f) Germany, Austria, Switzerland & Benelux in Amsterdam at Stryker Corporation

Date Posted: 6/24/2019

Job Snapshot

Job Description

Your key responsibilities:

  • Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Receiving customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updating databases with status of returned materials issues and accounts for returns inventory.
  • Recording and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensuring service information accessible by sorting and filing documents/forms (May schedule field service repair calls).
  • Handling requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
  • Ability to make judgements based on practice and previous experience.

What we are looking for:

  • Studies in electrical engineering or apprenticeship in mechanics or similar
  • Work experience as a European Field Technical Customer Support, ideally within an international Medical Devices Company
  • Willing to travel on a regular base within Germany, Austria, Switzerland & Benelux
  • Experience in repairing robotic systems and machines
  • Service and solution oriented
  • Good at networking and communication
  • High Technical skills
  • Intercultural social competence
  • Good knowledge and comprehensive understanding of the range of processes, procedures and systemsundestanding
  • Beside the local language German fluently at English (written and spoken)
  • Familiar in working with Microsoft Office and ERP Systems
  • Willing to travel up to 75%
  • Willing to do a part of the training and onboarding process in US (approx. up to 6 weeks)

Work From Home: Yes

Travel Percentage: Up to 75%

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