This site uses cookies. To find out more, see our Cookies Policy

Customer Services Representative - Istanbul, Turkey in Istanbul at Stryker Corporation

Date Posted: 5/30/2019

Job Snapshot

Job Description

The Job’s Mission

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities

Key Activities & Accountabilities

  • To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
  • To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
  • To seek opportunities of improving the service that is provided for our external/internal customers.
  • To actively promote and support Stryker’s Sales Activities.
  • To seek opportunities of improving our services as a sales tool
  • To support the wider Customer Logistics team as a whole when and if required
  • Processing of sales orders.
  • Processing quotations, if needed
  • Processing invoices, if needed
  • Maintenance and promoting growth of our automated ordering systems
  • Managing on Time In Full KPIs where possible ensure timely delivery of products to meet customer requirements.
  • Trying to meet Service Levels / KPI´s
  • Pro-actively seek methods of improving the services provided by the department
  • The department supports the sales and where necessary, the marketing teams, in their endeavors to achieve the company sales targets.
  • To support the wider Customer Logistics team as a whole when and if required
  • To follow up the EEMEA Delegation of Authority process for direct and indirect sales
  • To follow up Stryker Projects
  • Customer Care Specialist will not have any direct reporting responsibilities; however you will be expected to act as a role model and manage processes that are performed by the team.
  • You will be expected to be flexible in terms of assisting the team in times of high volumes of workload and priority such as month and quarter end
  • As a Customer Care Rep.  you will lead by example, driving the following aspects of the department:
  • Operational KPIs as specified by the departmental Supervisor
  • Team Engagement
  • Departmental projects and initiatives
  • Productivity in the department
  • Processes are followed and opportunities for improvement are identified and action-ed

Work From Home: No

Travel Percentage: Up to 25%

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs

Join our talent network

Joining our talent network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected to you.

Join Our Team