Customer Service Specialist -- Newbury in Newbury at Stryker Corporation

Date Posted: 10/4/2019

Job Snapshot

Job Description

Customer Service Specialist – Newbury

Do you want to have a positive effect on people’s health every day you come to work?

Do you have excellent interpersonal skills, an ability to work in a fast paced environment and an ability to provide a top quality level of customer service?

If so, keep reading and apply below!!

Who We Want:

  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure projects and tasks are completed to the highest standards
  • Relationship Builder – Builds and maintains relationships within the team and across the wider organisation
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately.

What You will Do:

You will improve the quality of our patients’ lives every day you come to work!!

Every day in this role is very different!

You will be taking calls, answering queries, logging cases, replying to emails etc from a wide range of stakeholders including hospital employees, engineers, sales reps and & external stakeholders.

Using your excellent customer service and interpersonal skills you will provide a high quality level of customer service ensuring Stryker’s patients receive their treatment and service in a timely and high quality manner

The team work on a rotating shift pattern (8.30am to 4.30pm, 9am to 5pm and 9.30am to 5.30pm)

What You Need:

  • A Levels or higher
  • Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.
  • Must be IT literate and efficient in an administrative environment.
  • Must have the ability to work on your own initiative, prioritising and organising workload.
  • Problem solving skills and a great telephone manner are also vital to this role.

Work From Home: No

Travel Percentage: None

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