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Customer Service Representative - NSW in St Leonards at Stryker Corporation

Date Posted: 4/5/2019

Job Snapshot

Job Description

Stryker - One of Australia's Best Places to Work since 2014!

At Stryker we change and save people's lives through teamwork, dedication and innovative technology. We are looking for exceptional people who truly want to make a difference… because at Stryker we do!

The Role:

As the Customer Service Representative you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions.

Who We Want:

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

What You Will Do:

  • Act as a first point of contact for all customer queries
  • Process customer orders and record all relevant information on our database
  • Work with other customer service divisions to ensure customer invoices and bookings are up to date
  • Liaise with all internal departments including sales, operations and finance to ensure best practice.

What You Will Need:

  • Excellent customer service skills and a desire to help others 
  • Prior experience in hospitality, customer service, tourism or a service oriented role
  • Proven experience exceeding customer expectations and working within a team environment
  • Ability to work to deadlines, a plan and be able to deliver on organisational expectations and goals
  • Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
  • A positive attitude! 

If this sounds like you, click apply now!

Work From Home: No

Travel Percentage: None

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