Customer Care Team Leader in Osborne Park at Stryker Corporation

Date Posted: 2/14/2020

Job Snapshot

Job Description

Are you a genuine people person? Are you looking for a career and not just a job? Then carry on reading...

We have an exciting opportunity for a positive, relationship driven and adaptable customer service team leader to join our team. This position is responsible for providing leadership, management and development of the Customer Care teams in Melbourne and Perth ensuring operational excellence for internal and external customers. This includes maintaining regular contact with customers to ensure clear knowledge of requirements and expectations.This role can be based in either Melbourne or Perth.

Responsibilities:

  • Design individual team member development plans and support achievement
  • Manage the roster across the Customer Service Team to ensure that appropriate resources are forecast to cover peak call times. Effective mapping out of lunch breaks and meeting times across the Phones Team. Ensure appropriate coverage for holiday periods and public holidays.
  • Participate in one on one call coaching assessments with phones team members.
  • Handle day-to-day escalations.
  • Generate and analyse reports to provide feedback and progress of KPI’s for the team and Customer Service Manager
  • To provide support to the Customer Service Team by being an available resource to take inbound phones calls, process billings, bookings and assist with outbound where required.

Successful candidates will have:

  • Experience managing a team of professionals and operating effectively as part of a team with accountability for business results.
  • Ability to work in a high technology environment with a high degree of accuracy and attention to detail.
  • Highly developed customer service skills.
  • Capable of working in structure with remote management
  • Excellent analytical and negotiation skills

Culture and Benefits:

  • Join Australia's Best Place to Work in 2019!!
  • Progress and grow your career with a leading global medical device company that offers countless development opportunities

To join us, click apply now!

Work From Home: Occasional

Travel Percentage: None

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