CRM Analyst in San Jose, CA at Stryker Corporation

Date Posted: 8/13/2019

Job Snapshot

Job Description

The CRM Analyst will be a key member of Stryker's Endoscopy team. This individual will:

  • Manage and analyze the data we collect about our customers (e.g. sales records, purchase history, customer segments, customer purchasing behaviors, service history, product inquiries, pricing thresholds, etc.) 

  • Transform data into value-add recommendations to sales, marketing, and service  

  • Partner with business function SMEs to gather capability requirements and set prioritizations 

  • Coordinate with IS counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery 

  • Analyze data trends and manage communication of reports 

  • Research industry analysis around CRM and apply to job functions 

  • Manage, support and uptime expectations of operational CRM systems  

Education

  • B.A and B.S. in business or related field of study 

Skills/Experience

  • 1+ years of professional experience 

  • Strong organizational, problem-solving, and analytical skills 

  • Working knowledge of data collection, data analysis, and report creation 

  • Proficiency in Microsoft Excel, Word, PowerPoint, Outlook 

  • Familiarity with CRM products with high potential for further education 

  • Ability to manage priorities and workflow 

  • Good written and oral communication skills 

  • Good judgment with the ability to make timely and sound decisions 

  • Effective interpersonal skills & ability to deal effectively with diverse individuals at all organizational levels 

  • Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm 

  • Ability to work independently and as a member of various teams and committees 

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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