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Clinical Support Coordinator - Istanbul, Turkey in Istanbul at Stryker Corporation

Date Posted: 3/12/2019

Job Snapshot

Job Description

The Job's Mission

The Stryker Clinical Support Coordinator responsibilities include directly supporting all Stryker products. This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

  • Plans and implements projects that support the sales organization
  • Assists sales organization in providing technical and administrative product information
  • Works with market research team to ensure market analysis data is used for pricing
  • Prepares the distribution of accounts to the Sales Representatives and updates the automated tracking system, such as CRM.
  • Servicing existing and new customer base within the theatre and clinical environment
  • Working closely with other team members within the defined region, and the regional Sales Manager, to ensure customer service levels are best in class. 
  • Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
  • Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
  • Demonstrates excellent product knowledge and professionalism with workshop
  • Communicates essential features and benefits of products and their clinical application.
  • Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
  • Behaves with integrity, delivers on commitments within required timescales.
  • Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
  • Maintains a basic business plan highlighting daily, weekly and monthly objectives.

Education

  • University Degree in Medical/Business or equivalent
  • Clinical Support Certificate - must have
  • Sales Support Certificate – must have

Experience

  • Theatre experience essential. Minimum 2 years’ experience within a theatre environment
  • Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important
  • Computer skills, MS Office.

Competencies

  • High level communicator
  • Ability to work in a collaborative manner with colleagues and customers
  • Professional, disciplined, focused and organised.
  • Strong sense of responsibility.  
  • Ability to self-motivate and work under pressure.
  • Winning personality and extensive people skills
  • Actively seeks continuous self-improvement
  • Flexible to change

Work From Home: No

Travel Percentage: Up to 75%

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