Associate Technical Field Service Representative in Virtual, Ohio at Stryker Corporation

Date Posted: 10/9/2019

Job Snapshot

Job Description

Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience preferred.

•    Minimum 1 years’ work experience required. Previous experience as a technical field service professional or in a relevant capacity preferred.

•   Demonstrates degree of technical skills, excellent problem-solving skills, and analytical ability.

•   Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.

•   Ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.

•   Ability to work independently, making critical decisions with limited direction.

•   Multiple project and time management skills.

•   Working knowledge of Windows operating systems and office

     applications required.

With direction and limited supervision, the Associate Field Service Representative will perform independent or supervised on-site installation, preventive maintenance and repair of highly complex robotics medical equipment and software systems. Responsible for driving and maintaining customer satisfaction, providing both phone and on-site customer support. Verify and approve the operational quality of Stryker systems and equipment.

  • Proficient in the repair, maintenance and operation of Stryker robotic systems and instrumentation.
  • Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
  • Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met
  • Serve as company liaison with customer on administrative and technical matters.
  • Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
  • Ensure total customer satisfaction therefore facilitating renewals of existing SAs.
  • Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
  • Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
  • Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists.
  • Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required.
  • Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, Instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.

    Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience preferred.

    •    Minimum 1 years’ work experience required. Previous experience as a technical field service professional or in a relevant capacity preferred.

    •   Demonstrates degree of technical skills, excellent problem-solving skills, and analytical ability.

    •   Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.

    •   Ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.

    •   Ability to work independently, making critical decisions with limited direction.

    •   Multiple project and time management skills.

    •   Working knowledge of Windows operating systems and office

         applications required.

    With direction and limited supervision, the Associate Field Service Representative will perform independent or supervised on-site installation, preventive maintenance and repair of highly complex robotics medical equipment and software systems. Responsible for driving and maintaining customer satisfaction, providing both phone and on-site customer support. Verify and approve the operational quality of Stryker systems and equipment.

  • Proficient in the repair, maintenance and operation of Stryker robotic systems and instrumentation.
  • Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
  • Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met
  • Serve as company liaison with customer on administrative and technical matters.
  • Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
  • Ensure total customer satisfaction therefore facilitating renewals of existing SAs.
  • Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
  • Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
  • Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists.
  • Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required.
  • Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, Instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.

Work From Home: Not available

Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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