Associate OnSite Repair Specialist - Chicago in Chicago, IL at Stryker Corporation

Date Posted: 12/10/2019

Job Snapshot

Job Description

General Description:

Provide maintenance and repair services on surgical instruments and equipment.

Essential Functions:

  • Provide on location surgical instrument maintenance and repair services for assigned customer and potential new customer on a trial basis.
  • Oversee and manage the service requirements for all assigned customers, including creating and maintaining consistent service and maintenance schedules.
  • Expected to stay current with Stryker product lines in order to identify opportunities with customer to assist Sales Representative with customer needs.
  • Manage and execute the outsourcing of instruments and equipment repairs that cannot be serviced on location due to limitations in capabilities.
  • Capture all repair activities on location or outsourced through the use of the company provided software program and customer SPM. Including: work orders, National Repair Lab orders, out sourced orders, Stryker RMA orders, packing slips, parts and supply orders, and others.
  • Generate activity reports and present to customer/ supervisor on a predetermined schedule developed with customer or at the request of the customer. Activity reports such as: trays due for service, tray maintenance report/summary, manufacturer related repair logs, and others.
  • Interact with appropriate customer and Stryker, personnel to assure open lines of communication as well as accurate service level expectations.
  • Track the progress of all outsourced items and update data base and customer as needed.
  • Lead and contribute to the strategic efforts of the company to expand the services utilized within the assigned accounts.
  • Set up repair equipment as necessary.
  • Initiate new service activities when required.
  • Maintain company standards for quality and services levels.
  • Travel may be required.

QUALIFICATIONS:

  • Associates degree from a college or university or 1-2 years related experience in reprocessing, use and/or repair of surgical instruments, or equivalent combination of education and experience.
    • Successfully complete 100% of the Level 1 core competencies for the Surgical Instrument Repair Specialist apprentice program
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
  • Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedural manuals & incoming documentation. Ability to write routine reports, correspondence and documentation. Ability to speak effectively before groups of customers, employees and peers.
  • Excellent analytical skills.
  • Excellent interpersonal skills.
  • Represent the company and one’s self in a profession and respectful manner.
  • Excellent equipment problem-solving skills.

PHYSICAL REQUIRMENTS ON THE JOB:

  • Standing, Walking, Sitting,
  • Using hands to finger, handle or feel
  • Manual dexterity-hand/eye coordination
  • Reach with hands and arms
  • Balancing
  • Stoop, kneel, crouch
  • Talk & hear
  • Ability to see
  • Lifting up to 75 lbs.
  • Carrying up to 50 lbs.

WORK ENVIROMENT:

  • Near moving mechanical parts
  • Near/with fumes and airborne particles
  • Indoors/outdoors
  • Potential for weather and non-weather changes in temperature (hot & cold)
  • Moderate noise (business office equipment, repair lab equipment)
  • Appropriate use of all available PPE including safety glasses, dust masks, etc…

Work From Home: Not available

Travel Percentage: Up to 25%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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