Accounts Receivable/Collection Specialist – Istanbul, Turkey in İstanbul at Stryker Corporation

Date Posted: 8/14/2019

Job Snapshot

Job Description

The Job’s Mission

This role supports the Finance Manager in the execution of collections, bad debt process s and maintenance of customer accounts. Making outbound collection calls in a professional manner while keeping and improving customer relations. Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. The individual will also assist in ad hoc requests and initiatives for other teams in the Finance department as directed by Management

Key Activities & Accountabilities

Perform and further improve the Stryker Turkey collections processes and activities including but not limited to:

  • Monitor accounts to identify outstanding debts. Maintaining detailed and up-to-date records of collections activities undertaken (i.e., telephone conversation logs, records of disputed invoices and comments on last correspondence/status regarding said invoices, etc.)
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Update account status records and collection efforts
  • Process payments/ refunds and obtain remittance advices for receipts from customers on a timely and regular basis and ensuring accurate allocation to the appropriate customer accounts on a timely manner (maintain a minimum unallocated receipt balance)
  • Printing and distributing customer statements (ensuring they reach the correct audience at the customer)
  • Resolve billing and customer credit issues
  • Compiling supporting documentation to substantiate queried invoices (purchase order, proof of delivery, etc.) and ensuring timeous delivery to customer
  • Maintain the Customer Master File with up-to-date and relevant customer details to support collections process while retaining supporting documentation for any changes made
  • Working closely with Customer Services Department to investigate and resolve queries on customer invoices, accounts, statements, etc.
  • Monitoring customer credit limits and notifying Management appropriately of any risks identified
  • Perform credit limit (risk) assessments and be involved in the treasury activities
  • Together with the finance team perform the bad debt reviews and calculations. Perform these bad debt reserve calculations in line with corporate policy
  • Reconciliation of the Accounts Receivable and bad debt reserve general ledgers accounts.
  • Supporting the ME close process and providing relevant information to the Finance team for the ME closes, projections and budget cycles.
  • Create and maintain a good business relation with internal and external other stakeholders (e.g. banks, accountants)
  • Ensure that Stryker’s Compliance and Ethics program is always followed  and that there is strict adherence to the Code of Conduct in all interactions
  • Ad hoc projects, request and initiatives


  • Graduate from relevant qualifications


  • Experience with execution of collections process and procedures or with controlled procurement processes
  • Good understanding and experience with ERPs system(s)
  • MS Office Excel knowledge
  • Base Accounting/ Finance knowledge and background


  • Resourceful self-starter requiring minimal supervision to meet tight deadlines
  • Detail oriented and analytical
  • Good interpersonal skills
  • Able to communicate at all levels both verbally and in writing
  • Well organized
  • Proficient in both spoken & written Turkish and English

Work From Home: No

Travel Percentage: None


  1. Customer Service Jobs
  2. Collections Jobs

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