Technical Field Service Representative - Toronto, Ontario in Toronto bei Stryker Corporation

Datum der Veröffentlichung: 7/10/2019

Stellenauszug

Stellenbeschreibung

Job Overview

This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Mission and Values.

Responsibilities

Individual Responsibilities:

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
  • Provide post-sale in-servicing on equipment operation and maintenance
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client.
  • Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner
  • Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration.
  • Workload includes extensive travel within assigned territory with up to 25% of overnight travel
  • Other duties as assigned by Manager/Supervisor

Conduct & Compliance

  • Abide by and support the policies set forth in the Stryker Code of Conduct
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
  • Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

  • Ability to work a 2pm to 11pm shift
  • Ability to work independently
  • Ability to work in a fast-paced environment
  • Ability to read and understand technical drawings
  • Ability to troubleshoot technical issues and perform technical repairs
  • Highly organized and able to prioritize tasks
  • Strong time management skills, ability to manage multiple functions and adhere to daily/weekly deadlines
  • Knowledge of proper lifting/body mechanic techniques
  • Strong interpersonal and communication skills
  • Special attention to detail
  • Accuracy is essential for data entry skills
  • Experience with repairing windows-based equipment is an asset
  • Lean Six Sigma experience an asset
  • Must have an outstanding driving record
  • Bilingual (French and English) an asset

Education & Qualifications

  • Post-Secondary Diploma required, University Degree Preferred
  • Related technical experience in field
  • Background from a Technical School in Mechanical, Electronics or Electrical Background
  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
     

Work From Home: Yes

Travel Percentage: Up to 25%

Treten Sie unserem Talent Network bei

Ihr Beitritt zu unserem Talent Network verbessert Ihre Stellensuche und Ihren Bewerbungsprozess. Unabhängig davon, ob Sie sich bewerben oder nur Ihre Daten eingeben wollen, freuen wir uns darauf, mit Ihnen in Verbindung zu bleiben.

Treten Sie unserem Team bei