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IS Manager, Regional Support Service in Carrigtohill bei Stryker Corporation

Datum der Veröffentlichung: 6/15/2019



Position summary:

The IS Manager will lead the IS Deskside Services and Service Desk delivery in alignment with the IS Business Partners and support business strategy and objectives in collaboration with Global IS.  The IS Manager will drive key programs and IS services, as well as, innovation and continuous improvement in the application of technology to achieve financial, operational and customer service goals in collaboration with the Global IS teams.

Essential Duties & Responsibilities: (Detailed Description)

Key responsibilities include:

  • Sits on the IS leadership team for that region / business area with responsibility for ensuring day to day Deskside Services are delivered in the most efficient and cost-effective manner
  • Build strong collaborative relationships with site leadership and teams and other high-level business stakeholders
  • Lead IS site operations including infrastructure, local service and support, and drive project execution specific to Deskside Services to meet and/or exceed agreed upon service levels
  • Manage service provider for specific locations as well as partner with other IS Deskside Services Managers to deliver a cohesive service globally

Essential Duties & Responsibilities:

  • Lead the implementation of corporate IS standards for Hardware & Software, at a site / region / business area level.
  • Be an advocate of Stryker’s IS Service Management processes.
  • Overall ownership of ensuring Deskside Services teams adhere to IS standard equipment and software.
  • Lead discussions on business projects in matters related to IS hardware & Software 
  • Drive IS value creation and customer satisfaction for the region to meet and/or exceed agreed upon service levels
  • Build and maintain strong relationships with IS site leadership and act as a liaison between IS and the business to ensure Service Desk and Deskside Service delivery by the Global IS Infrastructure organization meets or exceeds customer expectations
  • Assist in the development and provision of metrics used to track service levels and value
  • Identify and deliver opportunities where conflicts/synergies/redundancies exist between business capabilities and systems to improve IS effectiveness
  • Identify and deliver improvements to delivery of Deskside and Service Desk services
  • Collaborate with other IS leaders on priorities and objectives
  • Work with Corporate Information Security Officer (or delegate) and be accountable for IS security compliance for local site
  • Ensure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to IS Global Change Control, computer systems validation, SOX, and IS Project Management standards and procedures
  • Perform other duties as directed

Education & Special Trainings:

  • Bachelor’s degree in Information Technology or the equivalent required
  • Minimum of 5 years of professional work experience in IT/IS and/or business discipline
  • People and/or service provider Leadership experience is preferred
  • ITSM certification is required

Qualifications & Experience:

  • Knowledge of and/or previous experience with various IS systems (manufacturing, RA/QA, commercial, R&D, etc.) and/or infrastructure
  • Demonstrated excellence in, and commitment to Customer Services
  • Project management experience, working with internal and external cross-divisional team members, preferably with IS projects
  • Strong communication skills with ability to communicate effectively with both divisional leaders and technical teams
  • Demonstrated ability to lead in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
  • Strong analytical and problem-solving skills
  • Good business acumen and negotiation skills
  • Strong organizational capabilities to manage multiple priorities
  • Previous knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements (preferred)

Physical & Mental Requirements:

  • Demonstrated professional experience in IS and/or other related business discipline is required
  • Ability to understand systems, interrelationships and recommend enhancements, and building & communicating IS strategy
  • Demonstrated leadership, interpersonal, analytical, change management and communication skills
  • Ability to work effectively across functions and build successful relationships in global matrix organization
  • Awareness of current and future trends in the industry and competitors


Work From Home: No

Travel Percentage: Up to 25%

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