Customer Services Representative - Istanbul, Turkey in İstanbul bei Stryker Corporation

Datum der Veröffentlichung: 6/30/2019



The Job’s Mission

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities

Key Activities & Accountabilities

  • To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
  • To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
  • To seek opportunities of improving the service that is provided for our external/internal customers.
  • To actively promote and support Stryker’s Sales Activities.
  • To seek opportunities of improving our services as a sales tool
  • To support the wider Customer Logistics team as a whole when and if required
  • Processing of sales orders.
  • Processing quotations, if needed
  • Processing invoices, if needed
  • Maintenance and promoting growth of our automated ordering systems
  • Managing on Time In Full KPIs where possible ensure timely delivery of products to meet customer requirements.
  • Trying to meet Service Levels / KPI´s
  • Pro-actively seek methods of improving the services provided by the department
  • The department supports the sales and where necessary, the marketing teams, in their endeavors to achieve the company sales targets.
  • To support the wider Customer Logistics team as a whole when and if required
  • To follow up the EEMEA Delegation of Authority process for direct and indirect sales
  • To follow up Stryker Projects
  • Customer Care Specialist will not have any direct reporting responsibilities; however you will be expected to act as a role model and manage processes that are performed by the team.
  • You will be expected to be flexible in terms of assisting the team in times of high volumes of workload and priority such as month and quarter end
  • As a Customer Care Rep.  you will lead by example, driving the following aspects of the department:
  • Operational KPIs as specified by the departmental Supervisor
  • Team Engagement
  • Departmental projects and initiatives
  • Productivity in the department
  • Processes are followed and opportunities for improvement are identified and action-ed

Work From Home: No

Travel Percentage: Up to 25%


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