Associate Field Service Representative - Calgary, AB in Calgary bei Stryker Corporation

Datum der Veröffentlichung: 10/23/2019



This position is responsible for providing technical support and field service support that exceeds our customer expectations.  This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.  

Individual Responsibilities:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation

• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:  Field service & support:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction

• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations

• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up

• Provide post sale in-servicing on equipment operation and maintenance

• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client

• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers

• Maintain an accurate inventory of Stryker equipment and parts

• Other duties as assigned by Manager/Supervisor

• Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct

• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker

• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy Knowledge & Skill Requirements

• Ability to work independently

• Ability to work in a fast paced environment

• Ability to read and understand technical drawings

• Ability to troubleshoot technical issues and perform technical repairs

• Highly organized and able to prioritize tasks

• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines

• Knowledge of  proper lifting/body mechanic techniques

• Strong interpersonal and communication skills

• Special attention to detail

• Accuracy is essential for data entry skills

• Post-Secondary Diploma required, University Degree Preferred

• Related technical experience in field

• Background from a Technical School in Mechanical, Electronics or Electrical Background

• Must hold a valid driver’s license and maintain an outstanding driving record

• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered  

Work From Home: Yes

Travel Percentage: 50%

Treten Sie unserem Talent Network bei

Ihr Beitritt zu unserem Talent Network verbessert Ihre Stellensuche und Ihren Bewerbungsprozess. Unabhängig davon, ob Sie sich bewerben oder nur Ihre Daten eingeben wollen, freuen wir uns darauf, mit Ihnen in Verbindung zu bleiben.

Treten Sie unserem Team bei